Shipping policy
Shipping Policy
Thank you for shopping with Petzlo. We aim to provide clear and reliable shipping information for every order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from delivery time.
Shipping Times
Estimated delivery times vary depending on the product, shipping method, and destination.
Most orders are expected to arrive within approximately:
- United States: 7–15 business days
- International destinations: 7–20 business days
These are estimates and are not guaranteed. Delays may occur due to customs, carrier operations, severe weather, peak shopping periods, or other circumstances outside our control.
Accurate delivery estimates may also be displayed during checkout where available. Shopify recommends using realistic processing and transit estimates rather than promising a guaranteed arrival date.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout based on the delivery destination, products ordered, and available shipping method.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track the shipment.
Please allow up to 3–5 business days for tracking information to begin showing updates after the shipping confirmation is sent.
Multiple Packages
Products in the same order may occasionally be shipped separately due to inventory availability or fulfillment location. In this case, you may receive more than one package and tracking number.
You will not be charged additional shipping fees because an order is divided into multiple packages.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or local processing fees depending on the destination country.
Unless explicitly collected during checkout, these charges are the responsibility of the customer and are determined by the applicable customs authority.
Delayed or Missing Orders
If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: info@petzlo.com
WhatsApp: +1 307 293 2300
Please include your order number so we can investigate the shipment with our fulfillment and shipping partners.
A shipment marked as delivered by the carrier is considered delivered. If you cannot locate it, please check with household members, neighbors, your building reception, and the local carrier before contacting us.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs or video of the product and packaging
We will review the issue and assist you according to our Return and Refund Policy.
Order Fulfillment
Petzlo works with authorized third-party fulfillment partners to store, prepare, and ship certain products directly to customers on our behalf. Petzlo remains responsible for your order, customer support, refunds, and resolving any delivery-related issues in accordance with our published policies.
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Contact Us
For shipping-related questions, contact:
Petzlo
Email: info@petzlo.com
WhatsApp: +1 307 293 2300
30 N Gould St Ste N, Sheridan, WY 82801, United States