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Questions about an order, a subscription, or which product is right for your dog? Our team responds within 24 hours.
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Typically responds within 24 hours
Working Hours
Monday
9:00 am – 6:00 pm
Tuesday
9:00 am – 6:00 pm
Wednsday
9:00 am – 6:00 pm
Thursday
9:00 am – 6:00 pm
Friday
9:00 am – 6:00 pm
Quick Answers
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by product and destination, and tracking details will be provided once your order ships.
Can I modify or cancel my order?
Contact us as soon as possible. We may be able to modify or cancel your order if it has not yet been processed or fulfilled.
Do you offer international shipping?
Shipping availability, cost, and estimated delivery time depend on your destination and will be shown during checkout.
What is included in a Petzlo bundle?
Each bundle includes the physical products listed on its product page, plus a free digital copy of The Complete Calm Dog Handbook, delivered by email after purchase.
How will I receive the digital handbook?
After your order is completed, a download button will appear on the confirmation page and a download link will also be sent to your email.
How can I contact Petzlo support?
You can use the contact form above, email us at info@petzlo.com, or contact us on WhatsApp at +1 307 293 2300.